Following is the July 30 email message to the Valley Members from Rob Duckett. Please note his comments regarding the use of face coverings. The guidance from the Valley POA Board and from the Cliffs on this important health initiative are in alignment.
I hope you are doing well and enjoying summer in the Carolinas. Bright sunshine, warm temperatures, and the occasional thunder/rainstorm which seems almost a daily occurrence. I wanted to give you an update about our Covid-19 management plan. A few weeks ago, we saw some positive cases materialize amongst our seasonal staff to which we reacted to limit the spread of the virus. That seemed to settle down with only one or two intermittent cases amongst the staff over the past few weeks. In the past couple of weeks, we have experienced some positive cases amongst the members. In these cases, as well, we have informed those who have had potential exposure and reacted to limit any additional spread. In each positive case, we experience we evaluate the exposure, perform contact tracing and determine what our course of action should be in each case. In addition, we continue to follow the CDC guidelines and the directives of our State and local governments.
Our goal is to continue to operate our Club to the best of our ability while keeping our members and staff as safe as possible. This is an emotional time during this crisis and our reaction to it is very personal to everyone. We are hopeful that if we remain diligent with our plan, we can emerge from this a much stronger Club and community.
We have one change to our plan that we are asking you to make. The wearing of masks by the staff and by the members have been very inconsistent. With the recent announcement by the states of North and South Carolina governments, we are asking all staff to wear masks at all times and our members to wear a mask or face covering while at the Club with some exceptions listed below.
Outdoor activities such as Golf, Tennis, Pickleball, Hiking, Boating, Swimming, Fishing, Biking, Hiking, Bocce, etc.
Indoor Dining, Swimming, and Fitness Activity including classes.
We ask that members wear masks entering the facilities until they reach their destination such as their table for dining or begin their fitness activity in the Wellness Center. We request that all members wear masks while in the retail areas such as the golf shop. This policy will begin on Monday, August 3rd at The Cliffs.
In addition, we are experiencing times when members make dining, fitness, or pool reservations and do not show up for their scheduled reservation. All the activities that we do offer have been well received and are very popular. When a party is a no-show for a reservation it eliminates an opportunity for another member to enjoy the Club. We ask that you communicate with us if you need to alter or cancel your reservation for any reason. This way we can maximize the number of members we can accommodate. We have been planning ways in which we can increase capacity for some services as well as develop new ways in which to serve our members all while complying with the government and CDC requirements to keep everyone safe.
I want to thank you for your cooperation with this, and I appreciate the way our members and staff have respected each other’s personal view of the crisis. Please continue to enjoy the Club and all we offer and don’t hesitate to reach out to us if you have any questions or comments.
Take care and be well,